Returns policy

style="color:#dc0000; font-size:18px">Robot PI Shop return and cancellation policy for standard products

Customer satisfaction is a top priority for us, and we will try our best to ensure that you have a fun, positive experience with our products. However, because of the nature of our products, we cannot accept returns of partially (or completely) assembled kits and unpackaged items. We will accept returns of new, un-opened items in their original packaging within 30 days of the order date, but you will have to pay for the return shipping and a $3 + 15% restocking fee. The initial shipping charge is not refundable. If you do decide to make a return, please contact us to obtain a return merchandise authorization (RMA) code. We do not accept returns of batteries and AC adapters.

You can cancel an order free of charge if we receive your cancellation request before your order is processed. However, once the credit card company has processed your payment, they charge us a fee, so there is a 3.5% credit card processing fee to cancel an order if we receive your request after your payment has been processed. Please contact usas soon as possible if you would like to cancel or change your order.

Please contact us if you need replacement components or troubleshooting assistance.

Nonreturnable Items

  • • Opened components from the original packaging (e.g., Modules, transistors, active components, etc.)
  • • Electronic software downloads
  • • Opened development boards from the original packaging (e.g., Raspberry pi, IOT, Camera vision, etc.)
  • • Opened computers and computer software — original packaging cannot be unsealed
  • • Opened or unwrapped educational tapes and books

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Return and cancellation policy for custom parts

Because custom parts are specific to each customer, partially cut pieces, laser cutting files,3D printing parts, specific module design and returned parts have little or no value to anyone else. Therefore, we do not accept returned these parts, and order cancellations are more expensive than for non-custom orders. If you cancel a custom order, the refund amount depends on how much of the order we have processed: